Terms of Service

By using this website https://www.plyverd.com, any of our websites, and/or services, you agree to these Terms of Service. Our Privacy Policy, Dispute Policy, and Refund Policy (where applicable) are incorporated by reference into these Terms of Service.

About Us

PlyVerd Inc. (hereinafter referred to as PlyVerd) is a smart immigration platform for professionals, families, and businesses ready to relocate, work, or study abroad but struggling with the complex, time-consuming visa and global mobility processes. We streamline eligibility assessment, visa applications, and expert guidance, helping you save time, reduce costs, and navigate immigration with confidence.

We are a global mobility and immigration technology company that transforms complex immigration processes into a simplified, seamless, and intelligent journey with a human touch.

This Terms of Service is an agreement between you and PlyVerd. It details PlyVerd's obligations to you. It also highlights certain risks of using the services, and you must consider such risks carefully, as you will be bound by the provision of this Agreement through your use of this website or any of our services.

Use of Our Services

PlyVerd is dedicated to delivering comprehensive visa consultation, application processing, and an array of related immigration services to assist individuals and families in navigating the complexities of immigration procedures. Our team of experienced professionals is committed to providing tailored guidance to ensure a smooth and efficient application process.

We emphasize the importance of honesty and transparency; therefore, users must provide accurate and truthful information when engaging with our services. This not only facilitates a more effective consultation experience but also ensures compliance with all relevant immigration regulations.

User Accounts and Account Security

To access certain features of PlyVerd, you may need to create an account. You agree to:

• Provide accurate and up-to-date information.
• Maintain the security of your account credentials.
• Notify us immediately of any unauthorized use of your account.

PlyVerd is not responsible for any loss or damage arising from unauthorized access due to your failure to secure your account. We reserve the right to suspend or terminate accounts that violate our policies.

Prohibited Uses and Activities

Users of PlyVerd must not:

• Provide false or misleading information in their applications.
• Use the platform for fraudulent or illegal immigration activities.
• Attempt to gain unauthorized access to PlyVerd systems.
• Share or distribute another person's personal information without consent.
• Engage in abusive or threatening behaviour towards PlyVerd staff or other users.

Violations of these rules may result in service termination and legal action.

Intellectual Property

All intellectual property rights, including copyrights, trademarks, patents, and trade secrets, in the PlyVerd platform, services, and content (excluding user-generated content) are owned by PlyVerd or its licensors. You agree not to copy, modify, distribute, sell, or lease any part of our services without our written permission. All content on the platform, including text, images, software, and designs, is protected by copyright and owned by PlyVerd or its licensors. Unauthorized use, reproduction, or distribution of our copyrighted materials is strictly prohibited.

You retain ownership of any content you submit to the platform but grant PlyVerd a non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and distribute your content for platform-related purposes.

General Use of the Website and Portal (Acceptable Usage)

You are independently responsible for complying with all applicable laws related to your use of our website and services. However, by accessing or using the PlyVerd platform, you agree to comply with the terms and conditions of our Acceptable Usage Policy.

You agree to use the PlyVerd website and portal only for lawful purposes. You shall not:

• Engage in fraudulent or deceptive activities.
• Attempt to interfere with the operation of the platform (e.g., hacking, data scraping, or introducing malicious code).
• Violate any applicable laws, regulations, or third-party rights.

We reserve the right to suspend or terminate access to the platform if we determine, in our sole discretion, that a user has violated these terms.

Payment and Refund Policy

All fees related to visa processing and associated services are required to be paid in full prior to the commencement of any service. This policy ensures that we can efficiently and effectively manage your requests.

Payments are processed through secure third-party providers, guaranteeing the protection of your sensitive information and ensuring a safe transaction experience.

Please be advised that refunds are governed by our specific refund policy. Certain services may not be eligible for refunds, depending on the nature of the service provided. We encourage you to review our refund policy in detail to understand any potential limitations.

If you have any questions or need clarification regarding our payment and refund procedures, please do not hesitate to reach out to our customer service team for assistance @ support@plyverd.com or check our refund policy.

Privacy Policy

PlyVerd is committed to managing your Personal Information in line with global industry best practices. You can read our Privacy Policy to understand how we use your information and the steps we take to protect your information.

Disputes & Reversal

If you believe that an unauthorized or otherwise problematic transaction has taken place, you agree to notify us immediately to enable us to take action to help prevent financial loss.

All claims related to payments should be made within 30 (thirty) days after the date of such payment. It will be taken that you waive all claims against us to the fullest extent of the law after the said period. Your transaction ID and/or transaction details will be required to resolve all disputes.

Indemnity

By using PlyVerd's services, you agree to indemnify, defend, and hold harmless PlyVerd, its affiliates, directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with:

• Your use of or access to our website and services.
• Your violation of these Terms of Service.
• Any third-party claims arising from your content, actions, or transactions on the platform.

We reserve the right to assume exclusive defence and control of any matter subject to indemnification, and you agree to cooperate in our defence.

Limitation of Liability

In no event will PlyVerd be liable for:

• Any indirect, special, consequential, punitive, or exemplary damages; or
• Any damages whatsoever arising out of or in connection with PlyVerd's website or services, including, without limitation, the use, inability to use, or the results of using PlyVerd's website or services, whether such damages are based on warranty, contract, tort, statute, or any other legal theory, and including, without limitation, any damages arising from the following.

PlyVerd does not guarantee visa approval, as decisions are made by immigration authorities.

We are not liable for delays or changes in immigration policies that affect applications OR for delays caused by third-party institutions, such as embassies or payment providers.

Disclaimer

WE TRY TO KEEP THE PLYVERD PLATFORM AVAILABLE AT ALL TIMES, BUG-FREE AND SAFE, HOWEVER, YOU USE IT AT YOUR OWN RISK.

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY EXPRESS, IMPLIED, AND/OR STATUTORY WARRANTIES (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, PLYVERD MAKES NO WARRANTY THAT OUR WEBSITE AND SERVICES WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM PLYVERD, ITS PARENTS, SUBSIDIARIES, OR OTHER AFFILIATED COMPANIES, OR ITS OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, "PLYVERD PARTIES") SHALL CREATE ANY WARRANTY.

PLYVERD PROVIDES IMMIGRATION GUIDANCE BUT DOES NOT CONTROL VISA DECISIONS MADE BY GOVERNMENTS. PLYVERD IS NOT A TRADITIONAL LAW FIRM, NOT A GOVERNMENT AGENCY, AND NOT A GOVERNMENT IMMIGRATION AGENCY OR OUR OWNER'S LAWYERS, HENCE, WE PROVIDE LIMITED IMMIGRATION SERVICES THROUGH ATTORNEYS, VISA CONSULTANTS, AND PARTNERS. WE ARE NOT A CONSULATE, NOR AN EMBASSY, NOR GOVERNMENT OFFICIALS.

Right To Information Sharing

PlyVerd has the right to share information about users and their transactions with regulators, acquirers, issuers, law enforcement, and other authorities to comply with legal requirements. This sharing is important to prevent fraud, investigate suspicious transactions, and maintain the security of our platform.

This information sharing is also crucial for us to fulfill our responsibilities as a trusted intermediary, allowing us to respond quickly to potential risks and support a transparent service environment that promotes trust for all parties.

Updates, Modifications & Amendments

We may need to update, modify, or amend our Terms of Service as our technology evolves. We reserve the right to make changes to this Terms of Service at any time by giving notice to users on this page. When we make updates, we will inform all users via the email they used to register their account on our platform.

We advise that you check this page often, referring to the date of the last modification on the page. If a User objects to any of the changes to the Terms of Service, the User must cease using our website and/or services immediately.

Electronic Signatures and Legal Notices

By using PlyVerd, you consent to receive electronic communications from us. You agree that electronic agreements, notices, disclosures, and other communications satisfy any legal requirement that such communications be in writing.

You acknowledge that electronic signatures provided through our platform are legally binding and enforceable. Any disputes regarding electronic transactions will be resolved in accordance with applicable laws.

Applicable Law

These Terms of Service shall be interpreted and governed by the laws currently in force in the Federal Republic of Nigeria and the United States.

Legal Disputes

We shall make an effort to settle all disputes amicably. Any dispute arising out of this Terms of Service, which cannot be settled, by mutual agreement/negotiation within 1 (one) month shall be submitted for mediation under the rules of a mutually agreed mediation center in Nigeria, failing which the aggrieved Party shall seek redress in a Court of competent jurisdiction in Nigeria.

Severability

If any portion of these Terms of Service is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms of Service and shall not affect the validity or enforceability of any other part in this Terms of Service.

Dispute and Cancellation Policy

This policy establishes a clear and transparent framework for managing and resolving transaction disputes and cancellations. It outlines the principles, procedures, and timelines for resolution, ensuring a structured and fair approach for all parties involved.

This Dispute and Cancellation Policy forms part of the Terms of Service. By agreeing to the Terms of Service, users also agree to adhere to this policy.

Dispute Policy

Objective

The primary objective of this policy is to ensure timely, fair, and transparent resolutions for disputes that may arise from transactions on the PlyVerd platform. This policy aims to protect the rights and interests of all parties while minimizing disruptions to business operations.

Types of Disputes and Resolution Timelines

Disputes may arise due to discrepancies in service quality, payment issues, or miscommunication between users and PlyVerd. The resolution process requires evidence, such as receipts, transaction records, and any other relevant information depending on the service category.

1. Service Quality Issues

Customers must report any dissatisfaction with the quality of a completed service within 24 hours. Once a complaint is received, PlyVerd will conduct an investigation. If it is determined that the service was substandard, the service provider will be required to rectify the issue within seven (7) business days.

2. Payment Discrepancies

Any discrepancies related to payments must be reported within 48 hours of detection. PlyVerd aims to investigate and resolve such issues within five (5) to seven (7) business days.

3. Scope of Work or Miscommunication

If a dispute arises due to a misunderstanding about the scope of work, customers are encouraged to report it as soon as it is identified, preferably within 24 hours. PlyVerd will mediate between the parties involved and strive to resolve the matter within three (3) business days.

4. Cancellation and Refund Requests

Requests for cancellations must be reported within 24 hours of initiating the cancellation. PlyVerd will assess the request and process any applicable refunds based on the company's refund policy. Resolution for cancellations and refunds is expected to be completed within fifteen (15) business days.

By adhering to these timelines, PlyVerd ensures that disputes are handled efficiently and fairly, minimizing disruptions to users while maintaining the integrity of our services.

In some cases, mediation or arbitration may be required if an agreement cannot be reached through the standard resolution process.

Cancellation Policy

We understand that plans can change, and our Cancellation Policy is designed to provide flexibility while maintaining fairness for all parties involved. This policy ensures that cancellations, whether initiated by the customer or the service provider, follow a structured process.

Customers may cancel a service request at any time before the service is initiated. However, to be eligible for any refunds or adjustments, the cancellation request must meet the following conditions:

Cancellation Guidelines

• Advance Notice Requirement: Customers must notify the service provider through the PlyVerd platform at least 48 hours before the scheduled service.
• Cancellation Within 24 Hours of Payment: Eligible for a partial refund (subject to a 30% charge).
• Cancellation After Service Initiation: Refunds will not be granted, as the service provider has already commenced work.
• Cancellation Due to Government or Regulatory Issues: If the cancellation is due to government-related restrictions, government fees may be refunded, while PlyVerd's service fee is subject to a 30% charge (if the client was not at fault).
• Refund Processing Time: Approved cancellations with refund eligibility will be processed within 15 to 20 business days.

For further inquiries, contact support@plyverd.com.